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Why use VR Training?

VR training provides a cost efficient and engaging method for learning skills.
VR experiences are more engaging and effective than regular training.

Effective

VR Training is highly effective at teaching skills.

Cost Efficient

Efficiently train your staff while saving money.

Engaging

It is much more engaging than regular training.

WHY USE IT SUPPORT?

IT support is the cornerstone of seamless operations in today’s technology-driven world. From individuals to large enterprises, the reliance on complex computer systems, networks, and software is inevitable. This reliance, however, often brings along technical challenges that can hinder productivity and compromise security. This is where the importance of IT support shines.

First and foremost, IT support ensures that technical issues are swiftly resolved, minimizing downtime and disruptions. Whether it’s a malfunctioning hardware component, a software glitch, or connectivity problems, having a dedicated IT support team means these issues are addressed promptly, allowing users to get back to work without extended delays.

In the realm of cybersecurity, IT support plays a crucial role in safeguarding sensitive information. With the constant evolution of cyber threats, having experts who can set up robust security measures, perform regular system updates, and monitor network activities is paramount. IT support helps prevent data breaches, unauthorized access, and other security breaches that can lead to significant financial and reputational damage.

Moreover, IT support aids in maintaining the overall health and efficiency of an organization’s technological infrastructure. Regular maintenance, system optimizations, and proactive monitoring ensure that systems run smoothly, minimizing the risk of sudden failures and expensive downtime.

For businesses, IT support contributes to strategic planning. Professionals in this field assess the technology needs of the organization, recommend upgrades or improvements, and help align technology with business goals. This not only enhances efficiency but also allows the company to stay competitive in a fast-paced digital landscape.

Individuals also benefit from IT support, especially in an era where personal devices are integrated into every aspect of life. Whether it’s troubleshooting a home network issue, recovering lost data, or optimizing device performance, having access to reliable IT support ensures a smoother technology experience.

In essence, the importance of IT support lies in its ability to keep technology working seamlessly. It bridges the gap between users and the complexities of technology, offering expert assistance that empowers individuals and organizations to navigate the digital world with confidence. From solving minor annoyances to preventing major disasters, IT support is the unsung hero that keeps our technological lives on track.

THE EVIDENCE

The evidence substantiating the efficacy of deploying IT support effectively within companies is compelling. Research underscores that businesses equipped with robust IT support witness a marked reduction in downtime, translating to increased productivity and cost savings.

Furthermore, studies emphasize the pivotal role of IT support in fortifying cybersecurity. Companies with proficient IT support experience fewer security breaches, safeguarding sensitive data and maintaining the trust of clients and stakeholders.

Operational efficiency is also markedly improved. Swift resolution of technical glitches heightens employee satisfaction, leading to enhanced engagement and collaboration. The financial aspect cannot be overlooked, as IT support helps companies cut costs through optimized equipment performance and timely issue mitigation.

The evidence unequivocally demonstrates that strategic IT support isn’t just a technical necessity, but a decisive factor in achieving operational excellence, security, and sustained growth in the modern business landscape.

 

 

Quick Stats

Reduced Downtime: Companies with effective IT support experience up to 60% less downtime, leading to improved productivity and revenue generation. (Source: Gartner)

Enhanced Security: Businesses with comprehensive IT support witness a 72% reduction in security breaches, protecting sensitive data and customer trust. (Source: Ponemon Institute)

Increased Employee Productivity: Timely IT issue resolution leads to a 70% increase in employee productivity, as staff can focus on their tasks without technology disruptions. (Source: CompTIA)

Cost Savings: Firms with proactive IT support save up to 25% on technology-related costs, including hardware replacements and emergency fixes. (Source: Spiceworks)

Innovation Acceleration: Companies investing in IT support are 3 times more likely to adopt innovative technologies, facilitating business growth and staying ahead of competitors. (Source: Deloitte)

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In 2017 Walmart began testing out using VR for training their managers at their 200+ training academies. In 2018 they had over 140,000 staff members go through their training program. It was so successful that they have gone on to provide VR headsets at all of their U.S. stores, bringing this same training to it’s 1,000,000+ employees. The training is helpful in giving employees a chance to practice situations they are likely to face in their employment such as dealing with an annoyed customer or preparing them for Black Friday.

“The great thing about VR is its ability to make learning experiential. When you watch a module through the headset, your brain feels like you actually experienced a situation. We’ve also seen that VR training boosts confidence and retention while improving test scores 10 to 15 percent – even those associates who simply watched others experience the training saw the same retention boosts.”

Andy Trainor – Senior Director of Walmart U.S. Academies

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Microsoft has been one of the industry leaders when it comes to utilising VR for training purposes. In a similar way to how they bought the PC into use for businesses, they are following suit with VR. Microsoft’s headset, the Hololens, is already beginning to be used by a variety of industries for training purposes. For example, aircraft engineers are able to use the Hololens when training to show them information about what they need to do when repairing, as well as being able to provide a live stream feed to an instructor who can give help guide them.

“There’s a whole bunch of research that shows that if you are a human and you interact with something in three dimensions, as opposed to just looking at it on a piece of paper, you understand it much more profoundly and fundamentally. It’s just the way our brains are wired.”

Greg Sullivan – Microsoft Mixed Reality Director of Communications

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OssoVR is a VR platform designed specifically to help provide training experience for surgeons. VR training is especially useful when training skills that have a high degree of damage if a procedure is not followed correctly – such as surgery. OssoVR allows surgeons in training the ability to test out their skills in a pressure free environment so their skills can be developed safely. Additionally, VR training allows for the practicing of surgeries that might be very rare, so even experienced surgeons could benefit from a refresher practice surgery before conducting a surgery they would only perform on the odd occasion.

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